FAQ - Not Just A Shot - Award Winning Documentary Feature Film

FAQs

My download keeps pausing/stalling and won't finish.

This could be due to a slow or unstable internet connection. Try restarting your router or modem, or check your internet service provider (ISP) for any outages. Download manager programs can sometimes help with resuming interrupted downloads.

The downloaded video won't play on my computer.

The issue might be missing codecs. Codecs are like translators that allow your video player to understand the video format. Try playing the video in a different media player, such as VLC, which supports a wider range of codecs. Another possibility is a corrupted download. Try re-downloading the video. Outdated graphics drivers can also affect video playback. Updating your drivers might solve the problem.

I get an error message when trying to download the video.

Error messages can vary depending on the website or software you’re using. Some common reasons include:

The website might be overloaded or experiencing technical difficulties.
Your antivirus software might be blocking the download (check for quarantined files).

The downloaded video file is too large for my device.

We offer downloadable videos in segments. Look for those options which will take up less space.

I still need help getting my download to work or something else

Please send an email to info@notjustashot.com for customer support. Give as many details as possible about your situation, including the type and model of device, browser and your order number.